The Competent Manager

Scope of Training

The aim of this training programme is to introduce participants to current practices in People Management; it provides an overview of the procedures management professionals develop and implement to ensure they have the right employees at the right place and time as this has an impact on the company’s productivity and profitability.

Topics will include motivation techniques, team building, employee relations, coaching and mentoring as well as performance management.

Managers who currently experience challenges and want to reassess their style and mode of managing others will benefit from this programme’s results-oriented structure.

Course Details

• Duration: 2 weeks 
• Contact hours: 12 hours 
• The course consists of 4 sessions of 3 hours each 
• The sessions will be held twice a week in the afternoon 
• Successful candidates will be awarded a Certificate of Competence 

Entry Requirements

• This course is open to everyone and has no prerequisites

Target Audience

This course is designed for:

• Supervisors
• Team Leaders
• Line Managers
• Middle Managers 

Course Objectives & Benefits

• Gain awareness of emotional intelligence and how it can help communication 
• Familiarise oneself with the importance and benefits of motivating and empowering employees 
• Develop a critical understanding of workplace theories and the drivers of change 
• Develop an understanding of team building and caring for your team 
• Use positive and corrective feedback to optimise performance 
• Apply the most relevant conflict resolution style to eliminate relational friction