Problem Solving and Decision Making

Problem Solving and Decision Making

AED 2,850

Scope of Training

An essential measure of an organisation’s strength is its ability to solve problems and make the right decisions – no matter how large or small. The scope of this training programme is to help participants look at problems and opportunities from new and innovative angles by introducing a range of practical techniques and tools applicable to ongoing decision-making and problem-solving in any organisation. Additionally, the course is designed to provide a practical, hands-on experience to participants enabling them to practice making decisions and applying different problem-solving techniques.  

Target Audience

  • First Line Supervisors 
  • Team Leaders 
  • Middle and Senior Managers 

Course Benefits & Objectives

By the end of the training programme, participants should be able to: 


  • Understand how to analyse problems and issues 
  • Utilise a range of creative problem-solving techniques 
  • Make better decisions through critical thinking and creative problem-solving 
  • Adapt to different thi8nking styles in group and team environments 
  • Recognise and remove barriers to individual and group creativity to foster an innovative work environment 
  • Present ideas clearly and concisely for maximum shareholder buy-in 

Course Details


  • Duration: 2 weeks 
  • Contact hours: 12 hours 
  • The course consists of 4 sessions of 3 hours each 
  • The sessions will be held twice a week in the afternoon 
  • Successful candidates will be awarded a Certificate of Competence 
  • Content: 4 topics 


Topic 1: Identifying Problems 

Topic 2: Approaches to Problem Solving 

Topic 3: 6 C’s to Decision Making – Tips for Effective Decision Making 

Topic 4: Creative Climate – Creating and Presenting New Ideas 

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