Problem Solving and Decision Making
Scope of Training
An essential measure of an organisation’s strength is its ability to solve problems and make the right decisions – no matter how large or small. The scope of this training programme is to help participants look at problems and opportunities from new and innovative angles by introducing a range of practical techniques and tools applicable to ongoing decision-making and problem-solving in any organisation. Additionally, the course is designed to provide a practical, hands-on experience to participants enabling them to practice making decisions and applying different problem-solving techniques.
Target Audience
- First Line Supervisors
- Team Leaders
- Middle and Senior Managers
Course Benefits & Objectives
By the end of the training programme, participants should be able to:
- Understand how to analyse problems and issues
- Utilise a range of creative problem-solving techniques
- Make better decisions through critical thinking and creative problem-solving
- Adapt to different thi8nking styles in group and team environments
- Recognise and remove barriers to individual and group creativity to foster an innovative work environment
- Present ideas clearly and concisely for maximum shareholder buy-in
Course Details
- Duration: 2 weeks
- Contact hours: 12 hours
- The course consists of 4 sessions of 3 hours each
- The sessions will be held twice a week in the afternoon
- Successful candidates will be awarded a Certificate of Competence
- Content: 4 topics
Topic 1: Identifying Problems
Topic 2: Approaches to Problem Solving
Topic 3: 6 C’s to Decision Making – Tips for Effective Decision Making
Topic 4: Creative Climate – Creating and Presenting New Ideas