Problem Solving and Decision Making

Scope of Training

An essential measure of an organisation’s strength is its ability to solve problems and make the right decisions – no matter how large or small.

The scope of this training programme is to help participants look at problems and opportunities from new and innovative angles by introducing a range of practical techniques and tools applicable to ongoing decision-making and problem-solving in any organisation.

Additionally, the course is designed to provide a practical, hands-on experience to participants enabling them to practice making decisions and applying different problem-solving techniques.  

Course Details

• Duration: 2 weeks 
• Contact hours: 12 hours 
• The course consists of 4 sessions of 3 hours each 
• The sessions will be held twice a week in the afternoon 
• Successful candidates will be awarded a Certificate of Competence 

Entry Requirements

• This course is open to everyone and has no prerequisites.

Target Audience

This course is designed for:

• First Line Supervisors 
• Team Leaders 
• Middle and Senior Managers 

Course Benefits & Objectives

By the end of the training programme, participants should be able to: 

• Understand how to analyse problems and issues 
• Utilise a range of creative problem-solving techniques 
• Make better decisions through critical thinking and creative problem-solving 
• Adapt to different thi8nking styles in group and team environments 
• Recognise and remove barriers to individual and group creativity to foster an innovative work environment 
• Present ideas clearly and concisely for maximum shareholder buy-in