Interpersonal Skills

Scope of Training

The aim of this course is to assist participants in recognising their own communication styles and how they differ from those of others in the workplace.

Additionally, participants will learn how to improve their problem-solving, decision-making, and conflict resolution skills and how to maintain relationships over time.

Through interactive activities, self-assessments, and discussions, participants will gain an awareness of themselves as communicators whilst learning strategies to resolve conflict and make more effective decisions.  

Course Details

• Duration: 2 weeks 
• Contact hours: 12 hours 
• The course consists of 4 sessions of 3 hours each 
• The sessions will be held twice a week in the afternoon 
• Successful candidates will be awarded a Certificate of Competence 
• Content: 4 topics 

Entry Requirements

• This course is open to everyone and has no prerequisites.

Target Audience

This course is designed for:

• Managers 
• Team leaders
• Anyone who would like to enhance their performance by improving their working relationships 

Course Objectives & Benefits

By the end of the training programme, participants should be able to: 

• Identify your own and others’ communication style and strengths 
• Use techniques for dealing with workplace anger and moving colleagues from ‘no’ to ‘yes’ 
• Identify and apply problem-solving techniques 
• Receive and deliver feedback with confidence 
• Turn potential conflict situations into interactions where mutually agreeable outcomes can be achieved 
• Maintain effective relationships