Communication Skills
Scope of Training
The aim of this course is to develop participants’ ability to focus on the outcome they want to achieve through communicating with a specific person/group of people. Whether communicating on-to-one or with an audience, conveying messages effectively is one of the most powerful skills for achieving your objectives.
Target Audience
- Individual contributors
- Managers
- Team leaders
- Those whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.
Course Objectives & Benefits
By the end of the training programme, participants should be able to:
- Define goals for more effective communications
- Create an open environment for communication
- Build stronger relationships through powerful communication
- Understand others’ communication styles and needs
- Facilitate effective team and meeting communications
- Use Emotional Intelligence to deal with difficult situations
Course Details
- Duration: 2 weeks
- Contact hours: 12 hours
- The course consists of 4 sessions of 3 hours each
- The sessions will be held twice a week in the afternoon
- Successful candidates will be awarded a Certificate of Competence
- Content: 4 topics
Topic 1: Communication defined – Reasons for Communication
Topic 2: The Communication Process
Topic 3: Verbal vs. Non-verbal Communication Impact
Topic 4: Communication Styles and Emotional Intelligence and Listening Skills
Professional
On-demand