Business Process Re-Engineering
Scope of Training
This programme provides participants with the right tools to understand how to look into business processes. They will also learn how these processes can become more effective and efficient in pursuit of ensuring higher customer satisfaction. In addition, this training programme outlines the different phases of change management within a complete re-engineering background.
Target Audience
- Functional Managers
- Line Managers who are directly and indirectly responsible for a business function or a process
- Senior Managerial
Course Objectives & Benefits
By the end of the training programme, participants should be able to:
- Learn how to critically analyse and map the current business processes
- Comprehend how these business processes could be re-engineered with a wider understanding of the whole business environment
- Plan a complete change management strategy to implement the changes and anchor them to ensure business continuity
Course Details
- Duration: 2 weeks
- Contact hours: 12 hours
- The course consists of 4 sessions of 3 hours each
- The sessions will be held twice a week in the afternoon
- Successful candidates will be awarded a Certificate of Competence
- Content: 4 topics
Topic 1: Identifying the key business functions and processes
Topic 2: Mapping the business processes and analysing the different interactions between the business areas
Topic 3: Setting the scene for improving the business output through different options
Topic 4: Implementing Change through various stakeholders