Supervisory and Diagnostic Skills for Public Service Employees

Module Description

In the module, you will learn all about effective supervision, as well as how to lead a team or work group in a public organisation environment. 

You will dive into critical topics such as problem solving, decision making, resolving conflict and ensuring productivity and team cohesion through effective time-management, leadership, as well as coaching and mentoring others. 

Entry Requirements

Candidates who apply for this course must possess the following: 

• a qualification at MQF Level 4 (one A-level or equivalent in any subject); 

 AND 

• a pass in English Language and Mathematics at MQF Level 3 (O-level or equivalent).  

Peference will be given to prospective applicants having a year of work experience related to the study programme.     

Target Audience

This course is targeted at: 

• professionals within the public sector aspiring for professional and academic advancement in public management and governance;  
• mid-career break professionals looking for opportunities to return to or change their career; 
• other individuals who would find this programme suitable for their academic and professional path. 

Career Paths

The possible positions for which this programme aims to prepare you for include:   

• executive secretary  
• supervisor  
• manager 

How you’ll be assessed

This is a part-time programme and will typically take 15 months to complete. The programme comprises a total of 10 modules. The method of assessment is assignment-based.  

The course comprises:  

• 6 lectures per module; 
• 3-hour lectures (evening); 
• 12 hours of online content per module, comprising asynchronous online discussions, tutorials and/or videos.