Managing Cultural Diversity

Module Description

In today’s dynamic industries, you will get to interact with a wide variety of people both internally and externally, at a local and an international level. Due to the ‘personal’ nature of dealing with customers, managers and professionals must be well-versed in intercultural and multi-ethical considerations. This will help you communicate better with customers, as well as provide them with the best customer service possible. The aim of this module is to provide you with insights, theoretical knowledge and practical strategies to sensitively manage the issues and challenges associated with leading and communicating in a culturally diverse world. You will better understand how cultural diversity impacts human behaviour and learn effective strategies to negotiate and deal with the competing challenges arising between staff as well as business partners, clients and suppliers from culturally diverse backgrounds. 

Entry Requirements

Candidates who apply for this course must possess one of the following: 

• a Level 6 degree; 

OR  

• a Level 5 diploma or higher diploma and 5 years’ work experience in a supervisory or managerial role. 

Preference is given to applicants having a Level 6 degree in a discipline related to the study programme and a minimum of 3 years’ work experience in management.  

Target Audience

This course is targeted at management professionals with supervisory and/or middle management experience such as:  

• operations manager/coordinator 
• financial manager 
• supply chain manager 
• shop floor manager/supervisor 
• marketing and sales manager 
• services manager/supervisor. 
• retail managers/supervisors 
• transport managers 
• maintenance managers 
• marketing managers 

The target group focuses primarily on people already employed within supervisory and managerial roles who wish to have a more thorough background in the subject in order to progress further in their careers. 

Career Paths

The programme aims to prepare you for senior posts such as that of general manager, head of department or director of any organisation, both in the private and public sector.  

How you’ll be assessed

The programme comprises a total of 10 modules. The method of assessment is assignment-based.  

The course comprises:  

• 6 lectures per module; 
• 3-hour lectures; 
• 12 hours of online content per module, comprising asynchronous online discussions, tutorials and/or videos.