Communication Skills for Public Servants

Module Description

This module will gear you with the tools to communicate and positively influence communication outcomes as applicable to public service settings. 

You will examine different styles, tools and techniques that could be used for effective communication with clients and other stakeholders in the workplace. 

You will also delve into critical topics such as effective communication and the role of personality and perception in communication, influence and motivation, as well as in building and gaining rapport.  

Entry Requirements

Candidates who apply for this course must possess the following: 

• a qualification at MQF Level 4 (one A-level or equivalent in any subject); 

 AND 

• a pass in English Language and Mathematics at MQF Level 3 (O-level or equivalent).  

Peference will be given to prospective applicants having a year of work experience related to the study programme.     

Target Audience

This course is targeted at: 

• professionals within the public sector aspiring for professional and academic advancement in public management and governance;  
• mid-career break professionals looking for opportunities to return to or change their career; 
• other individuals who would find this programme suitable for their academic and professional path. 

Career Paths

The possible positions for which this programme aims to prepare you for include:   

• executive secretary  
• supervisor  
• manager 

How you’ll be assessed

This is a part-time programme and will typically take 15 months to complete. The programme comprises a total of 10 modules. The method of assessment is assignment-based.  

The course comprises:  

• 6 lectures per module; 
• 3-hour lectures (evening); 
• 12 hours of online content per module, comprising asynchronous online discussions, tutorials and/or videos.