When one mentions customer care, one might ask why such a subject is relevant for budding managers. However, a manager with good customer care skills and knowledge will come in handy since at the end of the day the most difficult customer care complaints and dilemmas will end up on the manager’s desk. Also, nowadays clients or consumers know their rights more than they used to in the past and more often than not request to speak with a manager to resolve their issues.
Also, a manager with good customer care skills has the possibility to feel closer to clients and be able to understand their needs and complaints thus when planning for the future of the organisation one has a more clear vision of what the client is feeling and really needs. Also it is important for a manager to be so close to the customer since more often than not the manager is the one who needs to take certain decisions.
In addition a manager who is familiar with the different departments and components under own supervision will give one an advantage with understanding the job and be more realistic when dealing with the employees working in customer care. Also, the manager has the added benefit of being able to mentor and give advice to the employees working in the sector.