Customer Care

Module Description

Understanding the importance of providing an excellent customer service at a local council level is crucial for a thriving and loyal community. Customer service is the first opportunity to create a positive, long-lasting impression. 

In this module, you will look into customer care principles, customer types and their needs and expectations, as well as tools to handle customer complaints and provide excellent customer care.  

Entry Requirements

Candidates who apply for this course must possess the following: 

• a qualification at MQF Level 4 (one A-level or equivalent in any subject); 

 AND 

• a pass in English Language and Mathematics at MQF Level 3 (O-level or equivalent).  

Peference will be given to prospective applicants having a year of work experience related to the study programme.     

Target Audience

This course is targeted at: 

• professionals within the public sector aspiring for professional and academic advancement in public management and governance;  
• mid-career break professionals looking for opportunities to return to or change their career; 
• other individuals who would find this programme suitable for their academic and professional path. 

Career Paths

The possible positions for which this programme aims to prepare you for include:   

• executive secretary  
• supervisor  
• manager 

How you’ll be assessed

This is a part-time programme and will typically take 15 months to complete. The programme comprises a total of 10 modules. The method of assessment is assignment-based.  

The course comprises:  

• 6 lectures per module; 
• 3-hour lectures (evening); 
• 12 hours of online content per module, comprising asynchronous online discussions, tutorials and/or videos.