Quality Management and Monitoring

Module Description

In a service industry such as Healthcare provision where the patients’ well-being is the first priority, Quality Management and Monitoring sits high on the priority list of a Healthcare Manager. However,
Quality Management is applicable to both those who manage the delivery of Healthcare services as well as those who perform diagnostic and treatment services. Standards have to be maintained in all the areas of a Healthcare organisation as the ‘product’ on offer is an experience which does not only impact the patient him/herself but also those around them, relatives, visitors and other members of
staff. High standards of quality also instil trust and customer loyalty – patients would not want to trust their health and lives in the hands of people who are perceived to be careless, reckless and unhygienic for instance. Through this unit, learners will learn more about the tools available to Healthcare mangers to evaluate, monitor and maintain high quality standards in their own Healthcare organisation.

Entry Requirements

Candidates who apply for this course must possess one of the following: 

• a Level 6 degree in a related field; 

 OR  

• a Level 5 diploma or higher diploma and 5 years’ work experience in a supervisory or managerial role. 

Preference is given to applicants having a Level 6 degree in a discipline related to the healthcare industry and a minimum of 3 years’ work experience in management within the sector.  

Target Audience

The programme is mainly targeted at:  

• nurses and midwives; 
• nursing managers; 
• ward managers; 
• clinic/department managers; 
• physiotherapists; 
• social workers;
• doctors; 
• professionals allied to medicine, such as paramedics; 
• staff within the pharmaceutical and medical devices industries; 
• general managers without clinical qualifications. 

Career Paths

The programme aims to prepare you for senior posts such as that of chief executive officer, managing director or head of department of any healthcare entity such as a hospital, clinic or ward, amongst others.  

How you’ll be assessed

You will complete a combination of written and practical assessments, which will vary depending on the module choices you make. You can expect to complete coursework and exams, as well as presentations and reports.